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Welcome to Citylink’s New Rural Paratransit Bus Service!

Citylink wheelchair liftCitylink is happy to announce that our new rural paratransit bus is now ready to enter service. Complementary paratransit is essentially a companion service to the existing rural fixed-route bus service. It will primarily be used to transport people with disabilities, so that they too can fully experience the benefit of public transportation. The new bus will operate in the southern portion of the Citylink service area. First Transit already provides paratransit coverage north of the Spokane River, and Benewah Area Transit (BAT) takes care of things east of the reservation. Citylink’s new bus will provide much needed paratransit coverage for the Coeur d’Alene Tribal reservation, which has been lacking up to now. Although the service is primarily for the use of persons with a disability, people without a disability may also ride the bus if space allows and they book ahead. The paratransit bus will run seven days per week year round to bring folks in towards US95, where they can connect with the regular fixed-route buses. The paratransit hours of operation will be from 7:00AM until 5:00PM and customers must telephone in advance to book transportation. This is a big milestone for Citylink, and its success will significantly increase access to public transportation for vulnerable people in our community who need it the most.

Please ring Citylink at 1-877-941-RIDE (7433) to reserve a seat on the paratransit bus.

What is Paratransit?

Paratransit is not like the regular fixed-route bus service or taxi service. It is curb-to-curb shared-ride transportation for disabled people, who because of their disability are unable to use the regular Citylink bus most of the time.

For details, call 877-941-RIDE (7433).

Where does Citylink Paratransit Operate?

This area encompasses all of the Coeur d'Alene Tribal Reservation and the Hwy 95 corridor north to Blackwell Island. Minibus routes will be limited by the type of terrain and the quality of the access roads throughout this extensive region. Some locations may be inaccessible to the Paratransit minibus, especially during the winter months. For details, call 877-941-RIDE (7433).

Paratransit services in Kootenai County north of the Spokane River are provided by First Transit. For details, call 208-446-2255.

Paratransit services in Benewah County east of the reservation, are provided by BAT. For details, call 208-245-4576.

Who is Eligible for Paratransit Services?

In order to qualify to ride the Citylink Paratransit minibus, you must be unable to use Citylink's regular fixed route lift-accessible buses some, or all of the time without the aid of another person. The guidelines for who is eligible to utilize Paratransit service are outlined in the Americans with Disabilities Act (ADA). The eligibility requirements make no distinction between race, gender, national origin or veteran status. Any eligible person is encouraged to apply for Paratransit services if they fall into one or more of the following categories:

Citylink is a partnership between the Coeur d’Alene Tribe, the State of Idaho, and Kootenai County.